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+--- Thread: RoboDK 5.2.2 unable to open files in Windows 10 (/Thread-RoboDK-5-2-2-unable-to-open-files-in-Windows-10)
RoboDK 5.2.2 unable to open files in Windows 10-joebermejales-03-18-2021
Hi,
I was manipulating a complex scene when different external step models when during a "copy/paste" of a 3D model, the app suddenly crashed and shut down.
I tried to re-open again the main file, but it showed always the same error: "Unable to access to file "fanuc.rdk" ". I have afree (limited)license.
Then I uninstalled and reinstalled again many times (last version 5.2.2 and previous one 5.2.1), trying to clean up everything (windows register and temporary files).
I also tried with "run as administrator" with no luck.
Please, can you help me? I need to finish the work and it seems that RoboDK has gone forever from my PC.
thank you
RE: RoboDK 5.2.2 unable to open files in Windows 10-Jeremy-03-18-2021
Could you provide the .rdk file to see if you can open it on our end?
Did you keep some previous versions of your work?
Jeremy
RE: RoboDK 5.2.2 unable to open files in Windows 10-joebermejales-03-21-2021
(03-18-2021, 07:01 PM)Jeremy Wrote:Could you provide the .rdk file to see if you can open it on our end?
Did you keep some previous versions of your work?
Jeremy
Thank you Jeremy,
I am not able to open any .rdk file or even save a new scene (I tried with the examples).
About the work, no problem, I had a copy, but I cannot open or save any kind of file.
我也试图deactivate the Windows firewalls... but no luck.
Any suggestions? Thanks
RE: RoboDK 5.2.2 unable to open files in Windows 10-Jeremy-03-22-2021
1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.
2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)
Jeremy
RE: RoboDK 5.2.2 unable to open files in Windows 10-andrei-07-30-2021
(03-22-2021, 02:41 PM)Jeremy Wrote:1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.
2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)
Jeremy
Dear Jeremy,
I have the same issue (v5.2.4, x64, win10). After pressing CTRL+C, V in GUI the software crashed. And after that, it is not possible neither to open nor to save .rdk files.
I was trying to reinstall the software but the problem still persists.
Thanks Andrei
(07-30-2021, 11:48 AM)andrei Wrote:(03-22-2021, 02:41 PM)Jeremy Wrote:1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.
2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)
Jeremy
Dear Jeremy,
I have the same issue (v5.2.4, x64, win10). After pressing CTRL+C, V in GUI the software crashed. And after that, it is not possible neither to open nor to save .rdk files.
I was trying to reinstall the software but the problem still persists.
Thanks Andrei
Forgot to mention. I have an evaluation license. Is there any solution available?
RE: RoboDK 5.2.2 unable to open files in Windows 10-Albert-07-30-2021
We look forward to fixing this crash as soon as possible.
You can try running this file to set all settings back to defaults:
C:/RoboDK/RoboDK-Set-Defaults.bat
And start RoboDK afterwards. You don't need to reinstall RoboDK if you are already using the latest version.
If you still experience a crash, to debug this issue better it would help if you can follow these steps:
- Start RoboDK by double clicking the file:
C:/RoboDK/RoboDK-Debug.bat - Try to reproduce the problem in RoboDK until it crashes.
- Right after the crash, provide us with this file:
C:/RoboDK/bin/RoboDK.debug.txt
RE: RoboDK 5.2.2 unable to open files in Windows 10-andrei-08-02-2021
Thanks, Albert!